- OFFICE 365 EMAIL SETTINGS FOR SCANNER UPGRADE
- OFFICE 365 EMAIL SETTINGS FOR SCANNER PASSWORD
- OFFICE 365 EMAIL SETTINGS FOR SCANNER FREE
If you can get that trace done, Xerox (assuming you have a maintenance agreement) should be able to figure out what is happening if you cannot.
OFFICE 365 EMAIL SETTINGS FOR SCANNER PASSWORD
Which means DNS has to be fine, else it would not have found the server that gave it the ability to make a request from the server in order to get back a response it did not understand.Īs far as I know, the 53XX on the latest firmware that I linked is the only way for it to work with Office365, it is the firmware that resolved the issue where the printer did not have the ability to use SHA-2 for encryption, which would cause the error you are getting and 017-714.Īssuming you have logged into the email account the printer is using and did not get a "You must change the password now" message, and you did not enable 2-factor auth on the account (Both of those things cannot be understood by a printer and could cause your fault) then the only thing left is to do a Wireshark trace of the data on the LAN going between printer and Microsoft to see what the message is that it can't understand.
OFFICE 365 EMAIL SETTINGS FOR SCANNER FREE
Please feel free to share updates with me if you need further assistance, I am always here to help you.An invalid entry means it found the server but does not understand what the server stated back. In addition, there isn't 3rd app password that can let you bypass the please make sure port 587 and 25 are not blocked by your firewall. You may check whether you can use the other two methods:ĭirect Send or Office 365 SMTP Relay to send email through your printers. That you mentioned you have tried port 465 before, I'd like to confirm whether your printer devices are recommended or default to use port 465, if so, they don't support SMTP AUTH client submission. Sorry for the delayed reply since I am out of office these days, thanks for your efforts and support for our product, don't worry, I will try my best to help you here and you can conform your clients that we are helping you with the problem. Because i would like check which file was sent to which user and sending process (finish or not), so i use SMTP for all scanner. I know we have two method are SMTP and SMTP relay. *Kindly Mark and Vote this reply if it helps please, as it will be beneficial to more Community members reading here. I will setting SMTP for all scanner after change MX value to Office 365 mail. Before the issue occurred, whether you modified certain setting.īetty - *Beware of scammers posting fake support numbers here. How you try to set up SMTP AUTH client submission, please offer me the detailed steps.ģ. If I have misunderstanding or the error still exists, please offer me more detailed information for further analysis.Ģ.
OFFICE 365 EMAIL SETTINGS FOR SCANNER UPGRADE
Upgrade it to 1.2 and change the port to be “25” and view whether outcome is different.įor detailed information about SMTP AUTH client submission, please view the link below: Check the version of TLS your device supports, SMTP AUTH client submission requires TLS 1.2 or above, if the version of TLS your device is lower, I recommend you Whether your device only supports TLS cipher algorithm 3SES, if so, since Office 365 is slowly turning off it, you will need to upgrade your device to use the newĢ. Your description, you are authenticating your printer with an Office 365 mailbox using SMTP AUTH client submission, right? If so, please check whether your device meets following requirements:ġ. Yes, there are some modifications for security requirement of SMTP AUTH client submission recently, from Thanks for posting so detailed information about your issue. If not, I will advise them to go a different route. Is there any new Security requirement that will allow my customers to use their Office 365 email? So this tells me that the MFP's are working fine, DNS is working fine and the fault is on Office365 by way of a new update, or security measure or certificate that needs to be set. Set up the SMTP settings for that and it worked. Immediately switched over to GMAIL and after turning on Less Secure Apps, worked on the first try.Īnother client had their ISP email account. Tried the IP address of the SMTP server, no luck. Seemed to happen right around the New Year.įull email and password (all of them verifying the password) as their credentialsĭNS is configured properly.
Been working on this issue sincethe New Year and it seems Office 365 did something security wise with their SMTP server.Ĭlients are running Printers with Scan to email capability and they are suddenly getting failures.
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